WLI Chat support System is the cost effective tool that helps you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors can contact your support team for live assistance through Provide WLI Chat support System.
Features Of WLI Chat Support System:
- Real-time Chats
- Multiple Chat Requests
- Operator-to-Operator Chats
- "Party is typing" Notify
- Email Signature
- Auto Save Transcripts
- Search Transcripts
- Department Share Transcripts
- Email Transcripts
- Capture Visitor Data
- Sales and Marketing
- Ad Tracking
- Track Visitor Refer URL
- Initiate (Proactive) Chat
- PUSH HTML pages popular!
- Customization and Administration
- Operator Console Monitor
- Operator Online/Offline Activity Monitor
- Department Chat Icons Exclusive!
- TEXT LINK to support
- Spam Blocking
- Reporting and Stats
- Operator Rating System
- Visitor Traffic Monitor popular
- Daily Request Reports
- Log Transcripts
- Efficiency Control
- Traffic Monitor Refresh Rate
- Assign Operator to Multiple Departments
- Operator Auto-Reconnect
- Canned Responses
- Canned Commands
- Department Canned Responses
- Set Operator Request Order
- Request Load Balancing
- Request Polling
- Set Request Polling Type
- Transfer Calls
- Support Hour Message
- Sound Request Alert
- Leave a Message
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